This might be related to a weak connection of the network, please wait 1-2 minutes.
- If the charger is stuck, the sensor in our charging station will automatically recognize the issue, and our system won’t charge you.
- For any other scenario, please feel free to contact our customer service center at (888) 333 - 4410.
Like most traditional power banks, ours come with built-in type-C and Micro USB and IOS cables. Cables can be found in a slot at the obverse side of the powerbank. Press and pull the cable out and plug into your phone. IOS can charge an iPhone, iPad, and iPod Micro USB can charge an Android Phone, Camera, GoPro, Wireless Headphones, etc., whilst a type-C can charge newer Android devices.
First, make sure the cable is properly plugged into your device. Then, press the power button on the side of the power bank. We recommend you remove a thick phone case to allow the cable to go all the way in. If you still don’t see a charge, return the battery into the station and contact us via in-app support.
Yes, our chargers use a secure current that only allows electricity to flow rather than data transmission. Thus, our devices could not collect any information or data from your device. Outside of our own guarantee that they are 100% safe, HiCharger Devices are certified by UL/FCC/CB/KC/ROHS/UN38.3/NBTC/CE.
Yes, but it charges significantly slower and will likely only provide a partial charge.
It charges as fast as your wall charger normally would, so most phones take upwards of one hour to get a full charge. Note: Charging times will vary based on your device type, battery size and current battery charge level.
Yes, you can charge and use your phone at the same time. If you're doing so, please keep in mind that it will take longer to fully charge your phone.
The portable chargers power your device according to the same standards as the wall charger that came with your mobile device. The charger and phone might warm up while in use, but this is normal.
Your rental will continue to accrue until you reach the maximum rental. Once that happens, you’ll be charged its purchase price and can keep the power bank.
If you don’t return the charger within 72 hours, the system will automatically charge you the value of the charger, which is currently $ 35.
You simply can search for another charging station nearby to return the charger through the HiCharger app. If there are not any available openings near you, you can also contact our service center at (888) 333 - 4410.
You can return the HiCharger power bank to any available HiCharger Station that has an empty slot. Please plug the cables back into the power bank and place the depleted power bank back into the station with the “arrows” sign facing downward. A tone will ring if the return is successful. You may also check the status of your borrowed power bank on the History page on the HiCharger mobile app. The return is successful only when the status shows “returned”. HiCharger power bank locations are available on the mobile app.
Once logged into the app, go to the Menu, select My Account, and tap on Payments. Then, follow on-screen instructions to add a new card.
The rental fee is $ 1.98 30min or $ 10 a day.
A temporary hold of $ 35 will be placed at rent start.
$ 35 will be charged for failure to return on the Hi Charger.
Each Hi Charger power bank can be kept up to a maximum of three (3) days.
For a Hi Charger charger kept more than three (3) days, it will be deemed as overdue, you will be charged a fee $ 35 minus the original rental fee and it is yours to keep.
The power bank can be charged with a computer, or a standard Micro USB cable plugged into a power outlet.
If you have any billing concerns, please contact our customer support team via email at support@hichargerllc.com for a refund.